Park sterling bank welcomes first capital bank customers

Thank you very much for your loyalty to First Capital Bank. Because you are a valued customer, our commitment is to keep you well-informed as you transition with us to Park Sterling Bank. In order to make the process as smooth as possible for you, we want to share this important information regarding your accounts and services.

On May 6, 2016, First Capital Bank and Park Sterling Bank will begin the integration of our computer systems. Completion of the integration is scheduled for May 9, 2016.

The information below highlights upcoming changes to your account(s) and services as well as key dates to be aware of during this process.

 

Please click here to view the Customer Booklet, which includes more details about Park Sterling and your accounts. Please use the booklet as a guide to assist you throughout the transition.

Be sure to familiarize yourself with the critical information about Debit Cards, Online Banking and Mobile Banking, and Bill Pay. Make a note of the dates and information so that the brief disruptions in these services are as minimal as possible while we finalize the conversion from First Capital Bank to Park Sterling Bank systems.Of course, your local branch can also provide valuable assistance. Please click here for a list of locations.

 

Debit cards

By the end of April, you will receive a new Park STerling Bank Debit MasterCard® with chip technology. You can activate your new card at any time after ou receive it, but you will not be able to use it until May 9, 2016. 

Your First Capital Bank debit card will be deactivated on May 9, 2016 and you will not be able to use it. More information about your new Park Sterling Debit MasterCard with chip technology will be sent to you along with your card in a separate mailing.

If you have any question or have not received your new card by the end of April, please contact our Card Services Department at 1-855-758-9086.

Click here to learn more about the benefits and FAQs for Personal Debit Cards.

Click here to learn more about the benefits and FAQs for Business Debit Cards.

 

Personal Online Banking

  • Personal Online Banking functionality will be limited between May 2, 2016 and May 6, 2016 at 6 PM, at which time it will be permanently disabled.
  • On May 2, 2016, your current Bill Pay will be permanently disabled.
  • On May 9, 2016, Park Sterling's Online Banking and Bill Pay will replace your current system. Account transfers previously scheduled for May 2 through May 9 will transfer as planned. 

Click here to view a demo of Park Sterling Personal Online Banking.

Business online banking

  • You may continue to use Business Online Banking until Friday, May 6 at 4:00 PM.
  • Park Sterling's Online Banking Systems will be available on May 9, 2016.
  • Account transfers previously scheduled during this period of inactivity will occur as planned.

Bill Pay

  • Your current Bill Pay will be permanently disabled on May 2, 2016.
  • Park Sterling Bill Pay will be available beginning May 9, 2016. All scheduled payments that are set to pay during this inactive period, including future payments, will pay as planned.
  • Park Sterling Bank Bill Pay will include six months of bill payment history. If you need additional bill payment history, please download it from your current system before May 1, 2016.
  • Your existing payee list will transfer automatically to the Park Sterling Bill Pay service.
  • Electronic Bills (eBills) - If you currently receive eBills from your billers through First Capital Bank Bill Pay, please note that your billers will cancel your electronic bills and replace them with paper statements after May 1. You will be invited to re-enroll for electronic bills following May 9 through Park Sterling Bill Pay. Until your re-enrollment has been processed by your biller(s), you will receive paper bills in the mail.

Personal MObile Banking

  • Your First Capital Mobile App(s) will be permanently disabled on May 2, 2016.
  • To minimize the interruption to your mobile access, please download the Park Sterling Bank Mobile app from the App Store or Google Play and begin using it as soon as May 9, 2016.

Download the iPhone App, the iPad App or the Google Android App

 

Business mobile banking

  • Your First Capital Mobile App will be permanently disabled on May 6, 2016.
  • To minimize the interruption to your mobile access, please download on of Park Sterling's Business Mobile apps from the App Store or Google Play as soon as May 9, 2016.

Download the PS Business Mobile App for iPhone, the iPad App or the Google Android App

If you have been notified that you will be a Navigator customer, Download the Navigator Mobile App for iPhone, the iPad App or the Google Android App